While shopping for clothes,a customer can find a dress with a broken zipper or a missing button.Retailers refer to this kind of merchandise damage as:

Question

Quizplus · Accepted Answer

Shrinkage refers to the loss of inventory due to various reasons including theft, damage, or administrative errors. Damaged merchandise, such as a dress with a broken zipper or missing button, falls under the category of shrinkage. Option A and D are not relevant to this scenario. Option C, UIL, is not a term commonly used in the retail industry to refer to damaged merchandise.

While Shopping for Clothes,a Customer Can Find a Dress with a Broken