Which of the following customer service components is likely to be most critical for Ford when it purchases new-to-the-manufacturer automobile tires (tires put on new Ford cars)?

Question

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Dependability and on-time delivery are likely to be the most critical components for Ford when purchasing new tires because they need to ensure that the tires arrive when they are needed to keep the manufacturing process running smoothly and meet production deadlines. Lead time and convenience may also be important, but they are not as critical as ensuring timely and dependable delivery. Communication may be important, but it is more of a secondary concern once the other components have been met.

Which of the Following Customer Service Components Is Likely to Be