All of the following might be used to create an authentic experience for a customer,except:
A)allow consumers to participate in the production process
B)provide personal interaction, rather than automation
C)allow consumers to share their interests
D)have defined services for consumers so they know what to expect

Question

Quizplus · Accepted Answer

Offering defined services for consumers may create a standardized experience, which is not necessarily authentic. The other choices - allowing consumers to participate in the production process, providing personal interaction, and allowing consumers to share their interests - all contribute to creating an authentic experience for the customer.

All of the Following Might Be Used to Create an Authentic