Many services,such as banking and insurance,can now be delivered electronically,often requiring no face-to-face customer interaction,as with,for example,Bank of Montreal's web-based banking service.With particular respect to the amount of interaction between the consumer and the service deliverer,which unique characteristic of services is illustrated in this example?

Question

Quizplus · Accepted Answer

The unique characteristic of services illustrated in this example is inseparability, which means that the service provider and the customer are both involved in the service delivery process. In this case, even though the Bank of Montreal offers online banking with no face-to-face interaction, the customer still interacts with the service provider through the website and other electronic communication channels.

Many Services,such as Banking and Insurance,can Now Be Delivered Electronically,often