Sterile Feral,Inc.,is a non-profit organization that catches wild or stray cats,neuters them,vaccinates them,and releases them back into the wild.The personnel of the non-profit organization are caring people who love animals and try to do what they can to meet the needs of each cat they care for.The caring nature of the personnel relates to which service quality dimension?

Question

Quizplus · Accepted Answer

Empathy refers to the caring and individual attention provided to customers. In this case, the personnel of Sterile Feral, Inc. show empathy towards the cats they care for by trying to meet their individual needs.