When customers buy services they consider the ___________ costs such as time.
A)tangible
B)exclusive
C)non-monetary
D)hidden

Question

Quizplus · Accepted Answer

Non-monetary costs refer to the effort, time, and other resources expended by the customer when purchasing a service. These may include factors such as travel time, waiting time, effort required to use the service, and the inconvenience of any disruptions to the customer's regular routine. Therefore, it is essential for service providers to consider these non-monetary costs and strive to minimize them as much as possible to provide a better overall customer experience.

When Customers Buy Services They Consider the ___________ Costs Such