Source Perrier S.A.,the supplier of Perrier bottled water,when it recalled 160 million bottles of water after traces of a toxic chemical were found in 13 bottles.The recall cost the company $35 million and $40 million more was lost in sales.Even though the chemical was not harmful to humans,the president of the company believed it was his duty to remove "the least doubt,as minimal as it might be,to weigh on the image of the quality and purity of our product." Perrier demonstrated what?

Question

Quizplus · Accepted Answer

Perrier demonstrated stakeholder responsibility by putting the safety and satisfaction of its customers first and recalling a large number of bottles even though the chemical was not harmful. The decision to do so was made to maintain the high quality and purity of the product and avoid any negative impact on the company's reputation.