Lenovo Computers implemented a new manufacturing strategy that reduced warranty calls by 20 percent.This is an example of setting a ________ goal.
A)customer satisfaction
B)employee welfare
C)market share
D)social responsibility

Question

Quizplus · Accepted Answer

The reduction of warranty calls indicates an improvement in product quality, which ultimately leads to higher customer satisfaction. Therefore, implementing a manufacturing strategy with this goal in mind aligns with improving customer satisfaction.

Lenovo Computers Implemented a New Manufacturing Strategy That Reduced Warranty