If a service provider conveys a feeling of caring and individual attention,the company exhibits which of the following dimensions of service quality?

Question

Quizplus · Accepted Answer

Empathy is the dimension of service quality that refers to the service provider's ability to convey a caring and individualized attention towards the customer. It involves understanding the customer's needs, concerns, and feelings and providing personalized solutions to address them. Reliability, assurance, tangibles, and responsiveness are also important dimensions of service quality, but they do not necessarily relate to the service provider's ability to convey empathy.

If a Service Provider Conveys a Feeling of Caring and Individual