What process investigates the potential causes of an outcome or effect such as poor quality?
A)SPC
B)Pareto analysis
C)Fishbone chart analysis
D)Diagnostic chart

Question

Quizplus · Accepted Answer

Fishbone chart analysis, also known as Ishikawa diagram or cause-and-effect diagram, is a tool used to identify and analyze the potential causes of a specific outcome or effect, such as poor quality. This process helps to visualize and categorize possible causes and prioritize corrective actions. SPC (Statistical Process Control) and Pareto analysis are other tools used in quality management but do not directly investigate the potential causes of an outcome. A diagnostic chart is not a recognized quality management tool.

What Process Investigates the Potential Causes of an Outcome or Effect