In the service-system design matrix, an Internet and on-site technology service encounter is expected to have which of the following?
A)High sales opportunity
B)High degree of customer/server contact
C)Low production efficiency
D)High production efficiency
E)None of these

Question

Quizplus · Accepted Answer

An Internet and on-site technology service encounter typically has high production efficiency due to automation and streamlined processes, reducing the need for direct human interaction.

In the Service-System Design Matrix, an Internet and On-Site Technology