At Dilly-Dally Sportswear Store a manager needs to be called to the front of the store and sign off on every return that a cashier performs. The CEO continues this policy because he wants every manager to "look those customers right in the eye" and "stake their job on taking those items back." Clearly, Dilly-Dally empowers its employees to make decisions at their jobs.

Question

Quizplus · Accepted Answer

The policy indicates that managers, not cashiers, have the authority to approve returns, suggesting that employees are not empowered to make decisions independently.

At Dilly-Dally Sportswear Store a Manager Needs to Be Called