Management at Hottie Potatee, a nationwide potato bar chain, believes that its customers value a predictable and consistent level of service and quality. When customers stop at one of its potato bars anywhere in the U.S., they should know what to expect in terms of menu, price and quality. In order to maintain this consistency, Hottie Potatee should adopt a decentralized organization.

Question

Quizplus · Accepted Answer

Decentralized organization implies that decision-making authority is distributed among various levels of management. This may result in inconsistencies in service and quality across different locations, which contradicts Hottie Potatee's goal of maintaining a consistent level of service and quality. Therefore, a centralized organization would be more appropriate for Hottie Potatee to achieve its objective.

Management at Hottie Potatee, a Nationwide Potato Bar Chain, Believes