In order to improve services to customers, Northwest Electric, a regional monopoly, recently rated their company's processes and products against the results achieved by the world's best at similar processes and products. Northwest Electric has adopted a policy of international standardization.

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Northwest Electric has adopted a policy of benchmarking, not international standardization. Benchmarking involves comparing one's processes and performance metrics to industry bests or best practices from other companies.

In Order to Improve Services to Customers, Northwest Electric, a Regional