Springfield National Bank organizes its loan operations based on the market served, such as consumer, small business, and nonprofit organizations. Departmentalization based on ________ allows Springfield to better serve borrowers with different needs
A) function
B) geography
C) process
D) customer group

Question

Quizplus · Accepted Answer

Departmentalization based on customer group allows the bank to tailor its loan operations to meet the specific needs of different types of borrowers. This specialization can lead to more efficient and effective customer service.

Springfield National Bank Organizes Its Loan Operations Based on the Market