Gary was a politically savvy employee who had worked for his company for several years. After many promotions, he emerged as the new president of the company. Grace, a colleague of Gary's who had reported to him when he was a first-line supervisor, understood how the human side of the organization worked and made certain that she maintained a direct line of communication with Gary at all times. On the company's organization chart, Grace maintained a lower-level position; however, due to her open line of communication with President Gary, she seemed to successfully push her agenda. The human side of the organization is synonymous with the _________________
A) inverted organization.
B) formal organization.
C) informal organization.
D) benchmark.

Question

Quizplus · Accepted Answer

The human side of the organization refers to the informal organization, which includes the communication, relationships, and attitudes among employees that exist outside of the formal structure of the organization. Grace's ability to maintain a direct line of communication with President Gary and influence decision making despite her lower-level position is an example of the power of the informal organization.

Gary Was a Politically Savvy Employee Who Had Worked for His