A recent customer survey has convinced top managers at Akwip Corporation that their firm is doing a poor job of responding quickly to the needs of customers. The managers are very concerned about this problem. Empowerment might be an approach that would help Akwip improve its responsiveness.

Question

Quizplus · Accepted Answer

Empowerment allows employees to make decisions and take actions on their own, without having to seek permission from higher-ups. This can speed up the process of responding to customer needs, as employees are able to take immediate action to address any issues. Therefore, empowerment could be a potential solution for Akwip Corporation to improve their responsiveness to customer needs.

A Recent Customer Survey Has Convinced Top Managers at Akwip