The bureaucrat who answers criticism by responding "That's the way things are done around here" is using Bandura's disengagement technique of
A)palliative comparison.
B)displacement of responsibility.
C)diffusing responsibility.
D)euphemistic labeling.
E)moral justification.

Question

Quizplus · Accepted Answer

The bureaucrat is diffusing responsibility by implying that the way things are done is a collective norm, thus spreading the responsibility across the organization rather than taking personal accountability.

The Bureaucrat Who Answers Criticism by Responding "That's the Way