Marla believes herself to be hardworking, conscientious, and a team player, but when she received her job evaluations from her employer and peers she was shocked to learn that she was not viewed as hardworking or as a team player. According to Rogers, Marla is experiencing

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Marla is experiencing incongruence, which occurs when there is a discrepancy between one's self-concept and their experiences or reality, as highlighted by the difference between how she views herself and how others perceive her.

Marla Believes Herself to Be Hardworking, Conscientious, and a Team