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Marks & Spencer Is a Well-Known British Department Store

Question 12

Multiple Choice

Marks & Spencer is a well-known British department store.Customers from Chicago or Dallas can shop for clothing as easily as a person living in London.This shows how electronic commerce contributes to customer value through the creation of


A) service utility.
B) possession utility.
C) form utility.
D) possession and place utility.
E) place utility.

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