There are six commonly used techniques to deal with objections: acknowledge and convert the objection, postpone, __________, accept the objection, deny, and ignore the objection.

Question

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Acknowledging and converting the objection and accepting the objection may not effectively address the customer's concerns or lead to a successful sale. Postponing or denying the objection may create distrust or frustration in the customer. Ignoring the objection is also not a viable option as it may aggravate the customer. Redirecting the conversation to competitor shortcomings may also not be effective as it may come off as unprofessional. Therefore, agreeing and neutralizing the objection by finding common ground and offering a solution that satisfies both the customer and the salesperson is the best option. Probing by asking additional questions may be useful in understanding the customer's perspective, but it should be done in conjunction with the technique of agree and neutralize.

There Are Six Commonly Used Techniques to Deal with Objections