Emotional Intelligence Refers to

Emotional intelligence refers to

A) the ability to anticipate and overcome a potential customer's objections.
B) a method of measuring the potential of people who have not had formal schooling.
C) a measurement to determine a person's patience in stressful selling situations.
D) the ability to pick up personal cues, ticks, or tells that helps salespeople read their customers in order to make a sale.
E) the ability to understand one's own emotions and the emotions of people with whom one interacts on a daily basis.