In 2001, Xerox began a shift to a __________ that focused on helping customers solve their business problems rather than just placing more equipment in their office.

Question

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Xerox's shift to a focus on helping customers solve business problems suggests a move away from a traditional product-oriented sales organization toward a more consultative approach. This approach aligns with a consultative selling model in which the salesperson acts as a problem solver and partner to the customer.

In 2001, Xerox Began a Shift to a __________ That