The degree of service provided to the customer from self-, limited-, and full-service retailers is referred to as
A)involvement.
B)level of service.
C)service commitment.
D)customer obligation.
E)degree of commitment.

Question

Quizplus · Accepted Answer

The degree of service provided to the customer is referred to as the level of service. Self-service retailers provide little or no service, limited-service retailers provide some services, and full-service retailers provide extensive services to customers.

The Degree of Service Provided to the Customer from Self-