Jason graduated from high school and took his mom to dinner after the ceremony. At the restaurant, the server filled their water glasses, checked on their table, and took care of their requests. Jason noted that the last time he was at this restaurant, the experience was much worse. This scenario illustrates the ___________ of services.

Question

Quizplus · Accepted Answer

The scenario portrays the inconsistency of services because the previous experience of Jason at the same restaurant was much worse than the current one, indicating that the quality of service varies over time. However, the other characteristics of services, such as impressionability, intangibility, inseparability, and uniqueness of the service, are not explicitly exemplified in the scenario.

Jason Graduated from High School and Took His Mom to Dinner