As a dimension of service quality, the appearance of physical facilities, equipment, personnel, and communication materials as a dimension of service quality is referred to as
A)communication.
B)responsiveness.
C)competence.
D)tangibility.
E)empathy.

Question

Quizplus · Accepted Answer

Tangibility refers to the appearance of physical facilities, equipment, personnel, and communication materials as a dimension of service quality.

As a Dimension of Service Quality, the Appearance of Physical