Arnett is looking for a new Internet service provider. The one he currently uses is too slow when loading web pages with ads and videos. In terms of the service quality dimensions, Arnett is unhappy with which dimension of this service?
A) assurance
B) tangibility
C) reliability
D) responsiveness
E) empathy
Correct Answer:
Verified
Q110: Josh is looking for a new smartphone
Q111: As a dimension of service quality, responsiveness
Q118: The dimension of service quality called _
Q123: Sandy needs to have her car repaired.
Q124: As a dimension of service quality, the
Q126: When the ability to perform the promised
Q129: The dimension of service quality called _
Q132: As a dimension of service quality, the
Q133: Sterile Feral, Inc., is a nonprofit organization
Q139: The dimension of service quality called _
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents