When willingness to help customers and provide prompt service is important, this represents which dimension of service quality?
A)reliability
B)assurance
C)tangibility (tangibles)
D)empathy
E)responsiveness

Question

Quizplus · Accepted Answer

Willingness to help customers and provide prompt service is related to the dimension of responsiveness, which refers to the ability to provide quick and timely service to the customer's needs.

When Willingness to Help Customers and Provide Prompt Service Is