Many services depend on __________ for the creation and delivery of the customer service experience.

Question

Quizplus · Accepted Answer

People are the ones who create and deliver the customer service experience. Without the right people with the right skills, attitude, and training, customer service would be difficult to achieve. While other factors such as process, productivity, and physical environment are important, people are the most critical component of customer service.

Many Services Depend on __________ for the Creation and Delivery