You are the manager of the production department. Some of the sales staff has been scheduling deliveries for your product that your department can't meet. Customers are blaming you for late delivery. This is not good for the company,so you decide to talk to the sales staff manager about it over lunch. Which influencing tactic(s)would you use? How would you handle the situation (behavior)?

Question

You are the manager of the production department. Some of the sales staff has been scheduling deliveries for your product that your department can't meet. Customers are blaming you for late delivery. This is not good for the company,so you decide to talk to the sales staff manager about it over lunch. Which influencing tactic(s)would you use?  How would you handle the situation (behavior)?

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The Answer of You are the manager of the production department. Some of the sales staff has been scheduling deliveries for your product that your department can't meet. Customers are blaming you for late delivery. This is not good for the company,so you decide to talk to the sales staff manager about it over lunch. Which influencing tactic(s)would you use?  How would you handle the situation (behavior)?

You Are the Manager of the Production Department