
Coaching.
Your employee,Chris,is a clearical worker.Chris uses files,as do the other then employees in the departmnet.The employees all know that they are supposed to return the files when they are finished so that others can find them when they need them.Employees should only have one file out at a time.You noticed that Chris has five files on the desk,and another employee is looking for one of them.
Write the fist step in the coaching model,followed by what you would say to Chris.Write steps 2 to 4,followed by whay you would say for each step.
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