
To overcome resistance to change,effective managers must think in terms of the cognitive,emotional and behavioral states of members.
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Q38: The force-field model proposes that the change
Q39: Effective change agents must be good listeners.
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Q41: Ensuring that change efforts are adequately staffed
Q42: The link between leadership and _ was
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Q47: An example of an incremental change is
Q48: Any proposed change must take into account
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