Question 1

Providing opportunities for employees to solve problems increases management's confidence in employees' ability to accomplish organizational goals.

Accepted Answer

It increases employee confidence.

Question 2

As related to organizational culture,researchers are finding that the higher the level of learning and knowledge acquisition,the greater the level of financial performance,but the lower the level of nonfinancial performance.

Accepted Answer

Cultural learning is positively related to both financial and nonfinancial outcomes.

Question 3

In the aftermath of a crisis,it is recommended that top management form an internal crisis evaluation team to evaluate the organization's effectiveness in managing the crisis.

Accepted Answer

The evaluation is preferably conducted by an objective third party.

Question 4

Leaders in learning organizations face a single challenge of maintaining efficient operations.

Accepted Answer

They face a dual challenge of which maintaining efficient operations is one part.

Question 5

The traditional organization fosters competition and less collaboration among individuals.

Accepted Answer

The traditional organization structure is often based on a hierarchical system that emphasizes individual achievement and personal recognition. This can lead to a culture of competition where employees are more focused on their own success than working together to achieve shared goals.

Question 6

The purpose of using benchmarking is to imitate competitors' best practices which leads to a competitive advantage for a company.

Accepted Answer

Mere imitation will not lead to competitive advantage.

Question 7

Learning organizations are constantly reinventing themselves which is seen as a distinctive capability for those who do it exceptionally well.

Accepted Answer

Learning organizations prioritize continuous learning, adaptation, and innovation to stay ahead of the curve and remain competitive. This requires a constant process of re-evaluation, experimentation, and improvement, making reinvention a key aspect of their success.

Question 8

Encouraging systems thinking in a learning organization means that boundaries are clearly defined within the organization and with other partners.

Accepted Answer

Systems thinking eliminates boundaries.

Question 9

A learning organization is one that is skilled at creating,acquiring,and transferring knowledge,and at modifying behavior to reflect new knowledge and insights.

Accepted Answer

A learning organization is one that is skilled at creating, acquiring, and transferring knowledge, and at modifying behavior to reflect new knowledge and insights.

Question 10

To encourage innovation and creativity,learning organizations centralize responsibility and authority to upper-level management.

Accepted Answer

Learning organizations decentralize responsibility and authority, giving employees more autonomy and empowering them to generate new ideas and solutions. This allows for more collaboration and creativity in the organization.

Question 11

A learning organization is more appropriate for a stable environment where change is slow and incremental.

Accepted Answer

A learning organization is actually more appropriate for a dynamic and rapidly changing environment. This is because a learning organization is one that is able to adapt and respond to changes in its environment through continuous learning and improvement. In a stable environment where change is slow and incremental, there may be less need for a learning organization as there may be less pressure to adapt and innovate.

Question 12

Discontinuous change occurs when anticipated or expected changes bear no resemblance to the present or the past.

Accepted Answer

Discontinuous change is characterized by its unpredictability and lack of connection to past or present conditions. It is a sudden and unexpected shift that disrupts the status quo.

Question 13

Creative thinking can occur at the individual,group,and organizational level.

Accepted Answer

Creative thinking can emerge at different levels: individual, group, and organizational level. Individuals can come up with creative ideas, but when they collaborate in a group or work within a supportive organizational culture, they can develop more innovative solutions. Therefore, creativity can stem from all levels of an organization.

Question 14

Explicit knowledge is the instinct and intuition that an experienced practitioner possesses.

Accepted Answer

This is not the definition of explicit knowledge.

Question 15

Leaders in learning organizations face the dual challenge of maintaining efficient operations and creating a flexible and adaptive organization at the same time.

Accepted Answer

This statement is true. Leaders in learning organizations need to balance the need for efficient operations with the need for a flexible and adaptive organization so that they can respond to changes in the environment and continuously improve their performance.

Question 16

The learning organization embraces the idea that people will learn if encouraged to be creative,to experiment,and to reflect on their experiences.

Accepted Answer

The learning organization encourages creativity, experimentation, and reflection as important factors for facilitating learning.

Question 17

Organizational learning involves external and internal sources.

Accepted Answer

Organizational learning can come from both external sources, such as market research or customer feedback, and internal sources, such as employee experiences or training programs.

Question 18

A press kit is a package of information about a company,including names and pictures of its executives,a fact sheet,and key milestones in the company's history.

Accepted Answer

This is a correct description of a press kit, which is typically provided to members of the media for the purpose of informing them about the company and its activities.

Question 19

The traditional organization is based on the bureaucratic model that emphasizes a command-and-control structure,decentralized decision making,highly formalized systems,specialized tasks,and an adaptive culture.

Accepted Answer

This definition is close but not quite right.

Question 20

The mindset of leaders in a learning organization is that there is a "right way" to do things.

Accepted Answer

This describes the mind-set of a leader in a traditional organization.

Quiz 12: Crisis Leadership and the Learning Organization