Question 1

The workplace should be a place of learning but some critics argue that not all of them have a culture that encourages learning.Of the eight recommendations for fostering a learning organizational culture listed below,how many would you say are true of your current or past workplace?
Encourage creative thinking
Create a climate where risk taking and failure are tolerated
Provide incentives for learning and innovation
Build confidence in followers' capacity to learn and adapt
Encourage systems thinking
Institute mechanisms for channeling and nurturing creative ideas for innovation
Create a shared vision for learning
Broaden employees' frame of reference

Accepted Answer

The answer of The workplace should be a place of learning but...

Question 2

What message does it send when the organizational culture encourages employees to view mistakes/problems as opportunities for improvement rather than reasons to blame or punish those involved?

Accepted Answer

The answer of What message does it send when the...

Question 3

After the Concorde crashed,the French authorities along with British Airways immediately grounded all Concorde flights until the designers came up with a fuel tank protection solution.Which of the following guidelines for effective crisis communication best applies to the statement?Are the guidelines being adhered to,or ignored?  
a.Be present
b.Don't "spin"Tell it like it is
c.Communicate the plan of action for resolving the crisis
d.Be sensitive with affected parties
e.Avoid conflicting messages
f.Show a plan for how you will avoid a repeat in the future
g.Don't make excuses for yourself or the leader
h.Go the extra mile - beyond the requirements of the situation
i.When things are going good, take credit for it without being self-absorbed
j.The media is your friend/link to the public - be honest and straightforward with them

Accepted Answer

The answer of After the Concorde crashed,the French authorities along...

Question 4

What advice would you give to a leader who wants to improve his or her organization's communications function so that it is more effective during a crisis?

Accepted Answer

The answer of What advice would you give to a...

Question 5

How important to an organization is internal (employee)communication during a crisis?

Accepted Answer

The answer of How important to an organization is internal...

Question 6

Describe why a senior leader's physical presence is critical during a crisis.

Accepted Answer

The answer of Describe why a senior leader's physical presence...

Question 7

Find out if your college or university has a pre-crisis plan.If you find one,read and critique it for its effectiveness and present your findings to your classmates.If there is none,present an argument for having one.

Accepted Answer

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Question 8

Describe the role of leadership in creating a learning organization culture.

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Question 9

With a union,we have clearly defined jobs and are not allowed to do other work.
This statement illustrates which type of organization?  Support your answer.

Accepted Answer

traditional organization. 
Traditional organizations have highly formalized systems and specialized tasks.  The culture may be rigid and resistant to change.

Question 10

Family or close ones of victims,or those affected,are brought to a central location and provided with services such as counseling,support,and other facilities that might be needed to help them cope..
Which guideline for effective crisis communications is the organization adhering to?

Accepted Answer

go above and beyond,go the extra mile.
The organization does not legally have to support the victims and their families in this manner. Doing so allows the company to recover from the crisis in the best possible light.

Question 11

Identify someone who has been or is part of a crisis prevention and management team,preferably someone on your campus's crisis prevention and management team.Ask him or her to describe the makeup and functioning of this team.

Accepted Answer

The answer of Identify someone who has been or is...

Question 12

Think of a leader whom you have observed in a crisis situation,either in person or on TV.Critique the leader's handling of the crisis using the text discussion as your guide.

Accepted Answer

The answer of Think of a leader whom you have observed in...

Question 13

Using your college or university as a reference,identify five risk areas that could result in crisis if nothing is done now.Recommend a risk reduction plan or strategy that can help your school avert or deal with a crisis for one of these risk areas.

Accepted Answer

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Question 14

Explain whether where you work or have worked is more of a traditional organization or a learning organization.Identify some of the characteristics of the organization to justify your response.

Accepted Answer

The answer of Explain whether where you work or have worked is more...

Question 15

The public relations person addresses the media and says something that is later contradicted by the CEO in his own press conference.
Which of the following guidelines for effective crisis communication best applies to the statement?  The statement may apply to more than one guideline.  
Are the persons involved adhering to the guideline or ignoring the guideline?

Accepted Answer

avoid conflicting messages. 
Either the public relations person or the CEO may not have the correct information or may not be aware they are breaking one of the guidelines.  Internally,everyone should know what role they play in the event of a crisis.  It is important everyone be on the same page in communicating a unified message.

Question 16

What are the benefits of creating a comprehensive crisis response plan before a crisis happens?

Accepted Answer

The answer of What are the benefits of creating a...

Question 17

________ is a low-probability but high-impact event that threatens the viability of an organization

Accepted Answer

A crisis is a sudden and unexpected event that can have severe consequences for an organization, such as a natural disaster, cyber-attack, or PR scandal. While the likelihood of such an event occurring may be low, the impact can be significant, threatening the viability of the organization. It is important for organizations to have crisis management plans in place to mitigate the damage and restore operations as quickly as possible.

Question 18

The CEO of a company is on vacation when a crisis breaks out but refuses to cancel his vacation and return home to deal with the crisis.
Which of the following guidelines for effective crisis communication best applies to the statement? 
The statement may apply to more than one guideline. 
Is the CEO adhering to the guideline or ignoring the guideline?

Accepted Answer

being present. 
The CEO is not adhering to the guideline by not being readily available during a crisis.  It is important for the CEO to show up for a crisis.  The level of seniority demonstrates to the public the seriousness with which the incident is viewed.

Question 19

What is the difference between a press release and a press kit?

Accepted Answer

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Question 20

Our organization's structure can be described as flat or horizontal with much decision-making responsibility delegated downward.
This statement illustrates which type of organization?

Accepted Answer

a learning organization. 
Learning organizations have a flat and flexible structure.  This allows for greater participation and less bureaucratic red tape in decision making.

Quiz 12: Crisis Leadership and the Learning Organization

What message does it send when the organizational culture encourages employees to view mistakes/problems as opportunities for improvement rather than reasons to blame or punish those involved?

What advice would you give to a leader who wants to improve his or her organization's communications function so that it is more effective during a crisis?

How important to an organization is internal (employee)communication during a crisis?

Describe why a senior leader's physical presence is critical during a crisis.

Find out if your college or university has a pre-crisis plan.If you find one,read and critique it for its effectiveness and present your findings to your classmates.If there is none,present an argument for having one.

Describe the role of leadership in creating a learning organization culture.

With a union,we have clearly defined jobs and are not allowed to do other work. This statement illustrates which type of organization? Support your answer.

Family or close ones of victims,or those affected,are brought to a central location and provided with services such as counseling,support,and other facilities that might be needed to help them cope.. Which guideline for effective crisis communications is the organization adhering to?

Identify someone who has been or is part of a crisis prevention and management team,preferably someone on your campus's crisis prevention and management team.Ask him or her to describe the makeup and functioning of this team.

Think of a leader whom you have observed in a crisis situation,either in person or on TV.Critique the leader's handling of the crisis using the text discussion as your guide.

Using your college or university as a reference,identify five risk areas that could result in crisis if nothing is done now.Recommend a risk reduction plan or strategy that can help your school avert or deal with a crisis for one of these risk areas.

Explain whether where you work or have worked is more of a traditional organization or a learning organization.Identify some of the characteristics of the organization to justify your response.

What are the benefits of creating a comprehensive crisis response plan before a crisis happens?

________ is a low-probability but high-impact event that threatens the viability of an organization

What is the difference between a press release and a press kit?

Our organization's structure can be described as flat or horizontal with much decision-making responsibility delegated downward. This statement illustrates which type of organization?