Paula is questioning how wise it was for her to have purchased such a complex software system for her business.She is actually thinking about returning it.Which of the following terms describes Paula's post-purchase feelings?

Question

Quizplus · Accepted Answer

Paula's feelings are described as cognitive dissonance, which is the psychological discomfort or anxiety that arises when a person recognizes that there are inconsistencies between their beliefs or attitudes and their behavior. In this case, Paula may be experiencing cognitive dissonance because she is questioning whether the software purchase was a wise decision and considering returning it.

Paula Is Questioning How Wise It Was for Her to Have