The service characterized by caring,individualized attention to customers is referred to as sympathy.
Correct Answer:
Verified
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Q5: Services are considered inseparable because most services
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Q8: Services tend to exhibit more search qualities
Q9: Heterogeneity of services means the quality of
Q11: An important issue in developing the service
Q15: Service firms may adopt patronage-oriented pricing to
Q16: A nonprofit organization is an organization that
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