Buying a car through eBay may result in a low price,but how do you know you will be getting a good car? One nice feature provided by eBay is the "feedback rating" that provides ratings and comments from people that have made purchases from that seller before.Which service quality component does the feedback rating address?
A) empathy
B) assurance
C) tangibles
D) flexibility
E) responsiveness
Correct Answer:
Verified
Q53: Which service quality component is the knowledge
Q54: FedEx advertises that they will "Absolutely Positively"
Q55: The physical evidence of a service,including the
Q56: Which component of a service is the
Q57: It is difficult to achieve consistency and
Q59: The model of service quality that identifies
Q60: Which unique characteristic of services is the
Q61: Which of the following services is an
Q63: If a customer expects to wait one
Q79: Western Union is in the business of
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents