Kautex-Unipart Is an Automotive Component Manufacturer Based in the UK

Kautex-Unipart is an automotive component manufacturer based in the UK.It supplies BMW's Mini car production line with fuel tanks.This contract with BMW has benefited the company as it now has up to six days' visibility of orders,which increases flexibility in how to use its resources.The Balanced Scorecard Approach indicates that the component manufacturer has improved its _____ metrics.

A) innovation
B) internal business processes
C) commercialization
D) integration
E) customer