
Kraft Foods
Kraft Foods, the second largest food retailer in the world, recently reorganized its sales force, cut prices on key products, divested itself of lower-margin brands, and closed plants. While Kraft distributes its products through a myriad of resellers, Wal-Mart--the largest retailer in the world--is its biggest customer. Consequently, Kraft Foods, along with several other manufacturers, has a sales office located in Bentonville, Arkansas, which is where Wal-Mart's headquarters is located. The sales team in this office deals directly with Wal-Mart instead of other types of resellers like wholesalers. One might not see it as selling, however, because the sales force sells advice, assistance, and counsel to Wal-Mart and focuses on improving Wal-Mart's bottom line. Kraft also sells products to thousands of other resellers, and their approach varies depending upon the customer.
-Refer to Kraft Foods. The sales team in Bentonville,Arkansas,devotes all of its efforts on satisfying the needs of its largest customer,Wal-Mart. This is an example of a sales force organized by:
A) geographic region
B) product line
C) market
D) industry
E) individual client or account
Correct Answer:
Verified
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