The nature of the service provider's product requires
A) less employee input.
B) a higher degree of customer contact.
C) a lesser degree of customer contact.
D) more expensive inputs.
E) more standardization.

Question

Quizplus · Accepted Answer

Service providers are generally more labor-intensive (require more labor)because of the high level of customer contact,perishability of the output (must be consumed immediately),and high degree of variation of inputs and outputs (customization).

The Nature of the Service Provider's Product Requires