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Which of the Following Are Used by Western Corporations When

Question 530

Multiple Choice

Which of the following are used by Western corporations when they train Indian call workers to speak in a dialect that can be understood by most callers?


A) An ability to understand and discern national and regional accents of the callers.
B) Role-playing exercises that are aimed at improving the workers' pitch, empathy, and pronunciation.
C) Mastering tongue twisters so that callers are not prejudiced toward the workers' imperfect English.
D) All of the above.

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