The richness of communication refers to the cost of the message,for example flying in for a face to face meeting vs.a conference call.

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The richness of communication refers to the ability of a communication method to convey information effectively and efficiently, including the capacity for immediate feedback, personalization, and the use of multiple cues (e.g., tone, facial expression), not the cost of the message.

The Richness of Communication Refers to the Cost of the Message,for