Avoid words such as wrong,fault,and unfortunately because _____________
A) they create a negative tone and are counterproductive.
B) they are too abstract.
C) they imply that you are apologizing.
D) they are impersonal and passive.
Correct Answer:
Verified
Q34: What are the two benefits of stating
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Q55: A good way to de-emphasize bad news
Q56: When implying bad news _
A)be sure your
Q57: When composing a bad-news message,you _
A)choose a
Q58: The point of using the indirect approach
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