The degree to which rules and procedures are used to standardize behaviors and decisions in an organization refers to:
A)chain of command.
B)formalization.
C)centralization.
D)work specialization.
E)span of control.

Question

Quizplus · Accepted Answer

Formalization refers to the use of rules and procedures to standardize behaviors and decisions in an organization. This can include things like standardized job descriptions, policies, and regulations that are in place to ensure consistency and efficiency in how work is performed.

The Degree to Which Rules and Procedures Are Used to Standardize