At Personal Touch,Inc. ,there is a total focus on providing care and satisfaction to each customer.In the major clients division,each manager is assigned three employees to supervise,whereas in the product assembly division,each manager supervises about 15 employees.The major clients division managers can be described as having _____ as opposed to _____ for the product assembly division managers.
A)narrow span of control;wide span of control
B)tall formalization;flat formalization
C)narrow centralization;tall centralization
D)wide span of control;narrow span of control
E)flat formalization;tall formalization

Question

Quizplus · Accepted Answer

The major clients division managers have a narrow span of control because they supervise fewer employees (three), while the product assembly division managers have a wide span of control as they supervise more employees (fifteen).