Students at a major university must go through several registration steps. Officials have observed that it is typically the case that the waiting line at the fee-payment station is the longest. This would seem to suggest that the fee-payment station is the ___________ in the student registration process.
A)capacity cushion
B)first station
C)bottleneck
D)economy of scale
E)diseconomy of scale

Question

Quizplus · Accepted Answer

The fee-payment station is the bottleneck in the student registration process because it is the step where the flow of the process is most restricted, leading to the longest waiting lines.

Students at a Major University Must Go Through Several Registration