The structural approach for integrating customer requirements into every aspect of product development is known as:
A) total quality management.
B) customer satisfaction.
C) quality function deployment.
D) customer integration.
E) a product development team.

Question

Quizplus · Accepted Answer

Quality function deployment (QFD) is a structured approach that helps to ensure that customer requirements are integrated into the entire product development process, from design to production. QFD involves gathering customer feedback, identifying product characteristics important to customers, and using this information to guide decision-making throughout the development process. It ensures that customer requirements are considered at each stage of development and that the final product meets or exceeds customer expectations. Total quality management (A) and customer satisfaction (B) are important concepts in quality management but do not specifically address the structural approach to integrating customer requirements. Customer integration (D) and product development team (E) are vague terms that do not specifically refer to the QFD method.

The Structural Approach for Integrating Customer Requirements into Every Aspect