The value of outputs is measured by the prices customers are willing to pay for goods or services.
Correct Answer:
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Q3: Service often requires greater labor content, whereas
Q3: Goods-producing organizations are not involved in service
Q4: Companies are either producing goods or delivering
Q5: Service involves a much higher degree of
Q7: Service operations require additional inventory because of
Q8: Special-purpose technology is a common way of
Q10: The word "technology" is used only to
Q11: "Value added" by definition is always a
Q15: The operations manager has primary responsibility for
Q16: The greater the degree of customer involvement,
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