An important aspect of any SLA is a definition of the metrics that will be used to measure the success of the interactions between the two parties.

Name: An important aspect of any SLA is a definition of the metrics that will be used to measure the success of the interactions between the two parties.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Defining metrics is crucial for measuring the success of an SLA. These metrics should be agreed upon by both parties to ensure mutual understanding of the expectations and goals of the SLA.

An Important Aspect of Any SLA Is a Definition of the Metrics