If you were constructing a legal document for your software vendor that stipulated needed requirements, schedules, costs, acceptance criteria, and assessment metrics, what would you be creating?
A) Request for proposals
B) Critical milestones
C) Critical success factors
D) Service level agreement

Question

Quizplus · Accepted Answer

The document being described is a Service Level Agreement, or SLA, which outlines the expectations and responsibilities of both the vendor and the customer in regards to the software service being provided. It includes details such as required features, deadlines, payment arrangements, and metrics for measuring the success and quality of the service.

If You Were Constructing a Legal Document for Your Software